Full Terms and Conditions

Peaceful Pathways Consultancy

Last updated: 24 July 2026

Effective from: 24 July 2026

Read this alongside the plain-English summary

These Terms and Conditions are the legal contract between us. There is a plain-English summary available on my website that covers the same ground in more readable form — that summary is the one I’d want you to actually read, but this document is what applies if there is ever a formal dispute. Where the summary and this document appear to differ, this document takes precedence.

1. About these Terms and definitions used

1.1 These Terms and Conditions (“Terms”) govern the provision of services by Grace Hall, trading as Peaceful Pathways Consultancy (“I”, “me”, or “my”), a sole trader based at 24 Skylark Way, Barnham, Bognor Regis, PO22 0FA, to the person engaging my services (“Client” or “you”).

1.2 In these Terms, the following words have the meanings set out below:

“Agreement” means the contract between us, formed in accordance with clause 2 and comprising these Terms, your booking confirmation, and any specific written agreement signed by both parties.

“Booking Confirmation” means the written or emailed confirmation of your booking, which sets out the specific Package, price, and start date agreed.

“Business Day” means any day other than a Saturday, Sunday, or public holiday in England.

“Child” means the child or children who are the focus of the Services provided under the Agreement.

“Package” means the specific service or tier of service you have booked — for example, Foundation Sleep Support, Core Sensory Sleep Support, Complex Sleep & SEND Integration, Family Pathway: Transition Planning, Family Pathway: Complex Transition Support, Family Pathway: In-Setting Support, or EHCP Parental Request, as set out on my website and confirmed in your Booking Confirmation.

“Plan” means the written Sleep Plan, Transition Plan, or equivalent document produced under the Agreement, tailored to your Child.

“Sensory Sleep Method™” means the trademarked methodology I apply to my sleep work, described on my website.

“Services” means the professional consultancy services described in your Booking Confirmation and on the relevant page of my website.

“Website” means www.peacefulpathway.co.uk.

1.3 Words in the singular include the plural and vice versa. References to legislation include any subsequent amendment or re-enactment.

2. How our Agreement is formed

2.1 You may enquire about my Services by contacting me through the Website, by email, or by booking a free discovery call. No contract is formed at the enquiry or discovery call stage.

2.2 If, after our discovery call, we agree to work together, I will send you a Booking Confirmation setting out the Package, price, and proposed start date, together with a written agreement to sign.

2.3 The Agreement is formed when both of the following have occurred:

(a) you have signed and returned the written agreement referred to in clause 2.2; and

(b) you have paid the fee (or the first instalment of the fee, where clause 4 applies) set out in the Booking Confirmation.

2.4 By entering into the Agreement, you confirm that you are at least 18 years old, have the legal capacity to enter into the Agreement, and (where relevant) have parental responsibility for the Child.

3. The Services

3.1 I will provide the Services described in your Booking Confirmation and on the relevant page of my Website, with reasonable care and skill, and in accordance with the standards and commitments set out in my Safer Sleep Commitment (published on my Website).

3.2 The specific deliverables, engagement window, and support arrangements applicable to your Package are set out on the relevant Website page for that Package. Those descriptions are incorporated into the Agreement.

3.3 I offer my Services on the basis that:

(a) I am a specialist early years sleep and SEND consultant. I am not a medical doctor, clinician, therapist, or diagnostician;

(b) I will not provide medical advice, clinical assessment, or treatment, and I will not operate outside the scope of my professional competence; and

(c) where I identify that your Child’s situation requires medical, clinical, or therapeutic input, I will say so and suggest you seek that input from the appropriate professional.

3.4 My Services are provided for children aged 0–5 in the early years. If your Child is older than five and in a school setting, my Services may not be appropriate for your situation.

4. Fees and payment

4.1 The fee for your Package is set out in your Booking Confirmation. Fees are quoted in pounds sterling and are inclusive of VAT where applicable (I am not currently VAT-registered).

4.2 Except where clause 4.3 applies, payment of the full fee is required at the point of booking, and the Agreement is not formed (and I will not commence work) until full payment has been received.

4.3 For the Complex Sleep & SEND Integration Package only, payment may be made in two instalments:

(a) 50% of the fee at the point of booking; and

(b) 50% of the fee on delivery of your Plan.

4.4 Where clause 4.3 applies:

(a) the second instalment becomes due on the date the Plan is delivered to you, whether or not you continue to engage with the Services thereafter;

(b) an invoice for the second instalment will be issued at the point of Plan delivery, and payment is due within 7 days of the invoice date; and

(c) if the second instalment is not paid within 30 days of the invoice date, I reserve the right to suspend further support until payment is received.

4.5 Payments are processed via Stripe. By making payment, you agree to Stripe’s terms of service, which are available on Stripe’s website.

4.6 All fees are non-refundable except as set out in clauses 5 and 6, and except as required by law.

5. Your right to cancel within 14 days (cooling-off period)

5.1 As my Services are typically sold at a distance (via my Website, email, or telephone), you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel the Agreement within 14 days of the day it is formed, without giving any reason (“Cooling-Off Period”).

5.2 To exercise your right to cancel during the Cooling-Off Period, you must inform me of your decision by clear written statement — for example, by email to grace@peacefulpathway.co.uk or by letter to the address in clause 1.1. You may use the model cancellation form appended to these Terms, but you are not required to.

5.3 If you cancel during the Cooling-Off Period and no Services have yet been provided, I will refund all fees paid to you within 14 days of receiving your cancellation notice, using the same means of payment as you used for the original transaction.

5.4 Because my engagement windows are typically short, most Clients need Services to begin within the 14-day Cooling-Off Period. If you request that Services begin during the Cooling-Off Period, I will ask you to confirm this in writing (typically by ticking a box on the written agreement referred to in clause 2.2), and to acknowledge that:

(a) you consent to the Services beginning during the Cooling-Off Period; and

(b) you understand that once the Services are fully performed, you will lose your right to cancel under this clause 5.

5.5 Where clause 5.4 applies and you cancel during the Cooling-Off Period after Services have partly begun, you may be charged an amount proportional to the Services provided up to the point of cancellation. The refund position in clause 6 will apply.

6. Cancellation and refunds outside the Cooling-Off Period

6.1 If you cancel the Agreement after any of the following has occurred: (i) the Cooling-Off Period has expired; or (ii) you have consented to Services beginning during the Cooling-Off Period under clause 5.4 and I have begun substantive work — the following refund arrangements apply.

6.2 For the purposes of this clause 6, “substantive work” includes (but is not limited to) intake and onboarding, review of the Sensory Sleep Diary, sensory profile assessment, review of documents provided by third parties, and any drafting or preparation of your Plan.

6.3 If you cancel after substantive work has begun but before your Plan has been delivered to you, I will refund 50% of the fee paid.

6.4 If you cancel after your Plan has been delivered to you, no refund will be given. The Plan is the central deliverable, and support (including WhatsApp support and review calls) is included within the fee already paid and remains available to you for the remainder of your engagement window.

6.5 Where you have paid in instalments under clause 4.3 and cancel after your Plan has been delivered, both instalments remain due in full and the second instalment (if not already paid) becomes immediately payable.

6.6 Cancellation must be made in writing to grace@peacefulpathway.co.uk. Any refund due will be paid within 14 days of the date of cancellation, using the same means of payment as the original transaction.

6.7 I may cancel the Agreement in the circumstances set out in clause 17. Where I cancel under clause 17.2, I will refund the appropriate proportion of fees paid in line with the principles set out in this clause 6.

7. Your responsibilities as a Client

7.1 To enable me to provide the Services effectively, you agree to:

(a) provide complete, accurate, and timely information about your Child and your family situation, including any medical, developmental, or educational information relevant to the Services;

(b) inform me promptly of any material change in your Child’s circumstances, health, or care arrangements during the engagement;

(c) engage actively with the Services during the engagement window, including completing any diaries, questionnaires, or preparation activities I ask you to complete;

(d) at all times follow current NHS and Lullaby Trust safe sleep guidance, and comply with the terms of the Client Agreement: Safer Sleep Commitment you sign at the point of booking; and

(e) treat me with reasonable courtesy and respect throughout our engagement.

7.2 You acknowledge that the effectiveness of the Services depends significantly on the information you provide and your engagement with the Plan. Where you provide inaccurate or incomplete information, or do not engage as reasonably required, I may be unable to provide the Services effectively, and refunds will not be given on that basis.

7.3 You warrant that you have parental responsibility for the Child or otherwise have lawful authority to make decisions about the Child’s care.

8. Scope of the Services and changes

8.1 The scope of the Services is defined by the Package you have booked, as described in your Booking Confirmation and the relevant Website page. I do not undertake additional work outside that scope as part of the original fee.

8.2 If, during the engagement, it becomes apparent that your situation requires services beyond the scope of the Package you have booked, I will discuss the options with you. These may include:

(a) a top-up to your existing engagement (for additional fees agreed in writing);

(b) moving to a different Package (which may involve additional fees); or

8.3 I will not undertake work beyond the agreed scope without your prior written agreement to any additional fees. Where you request additional services and I agree to provide them, the fees and terms will be recorded in writing and incorporated into the Agreement.

9. How the Services are delivered

9.1 The Services are typically delivered through a combination of video calls, written documents, WhatsApp messaging support, and (where included in your Package) in-person meetings.

9.2 Where in-person meetings are included in your Package, they are available within a 30-mile radius of Barnham, West Sussex, subject to my availability. If you are outside this area, in-person meetings will be replaced by video calls, or additional travel fees may apply by written agreement.

9.3 By engaging my Services, you consent to me communicating with you via WhatsApp during the engagement window. If you would prefer not to use WhatsApp, please tell me at the point of booking and I will use email or another agreed alternative.

9.4 I aim to respond to Client messages within one Business Day during the engagement window, and always within two Business Days. My working hours are Monday to Friday, 9am to 6pm. I do not respond to messages outside these hours.

9.5 Where your Package includes attendance at meetings with settings or professionals, I will attend those meetings by video call or in person (where local, at my discretion and subject to availability). I will require your explicit written consent before contacting or attending meetings with any third party.

10. Confidentiality

10.1 I will keep confidential all information you share with me about your Child, your family, and your circumstances, and will not disclose that information to any third party except:

(a) with your explicit written consent;

(b) as required by law, including in circumstances where I have a safeguarding concern (see clause 11);

(d) in anonymised form for professional development, supervision, or reflective practice, where the information cannot reasonably be used to identify your Child or your family.

10.2 You agree not to record any part of our video calls or in-person meetings without my prior written consent.

10.3 The obligations in this clause 10 continue to apply after the Agreement has ended.

11. Safeguarding

11.1 As a professional working with children in the early years, I have a duty of care to safeguard the welfare of any child I come into contact with in the course of my work.

11.2 If, during our engagement, I identify or reasonably suspect that a child (including but not limited to your Child) is at risk of significant harm, I will follow standard safeguarding procedures. This may include:

(a) raising my concerns with you directly, where it is safe and appropriate to do so; and/or

(b) making a referral to the appropriate local authority safeguarding team, the NSPCC helpline, or (in circumstances of immediate danger) the emergency services.

11.3 You acknowledge that my safeguarding duty overrides the general duty of confidentiality set out in clause 10, and that I may share information with safeguarding authorities without your consent where I reasonably consider it necessary to protect a child from harm.

12. Data protection

12.1 I am registered with the Information Commissioner’s Office (registration number ICO:00014483496) and process personal data in accordance with UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018 (as amended by the Data (Use and Access) Act 2025).

12.2 Full details of what personal data I collect, how I use it, who I share it with, and how long I keep it are set out in my Privacy Policy, available on my Website.

12.3 Some of the information I process in the course of providing my Services is “special category data” under UK GDPR — including information about health, disability, and additional needs. I process such data only on the basis of your explicit consent, which you will be asked to give in writing at the point of booking.

13. Intellectual property

13.1 All intellectual property rights in the Sensory Sleep Method™, the materials I use to deliver my Services (including templates, questionnaires, and diagnostic tools), and the documents I produce for you (including your Plan) belong to me.

13.2 On payment of the applicable fees, I grant you a non-exclusive, non-transferable, royalty-free licence to use the Plan and any related documents I provide to you, for your own personal use in caring for your Child and your family. This licence continues indefinitely.

13.3 You may not share, publish, distribute, sell, or otherwise make available the Plan, my other written materials, or the contents of our conversations to any third party (other than professionals directly involved in your Child’s care) without my prior written consent.

13.4 Nothing in this clause 13 prevents me from re-using generic elements of my methodology, templates, or documents in my work with other Clients.

14. Liability

14.1 I will provide the Services with reasonable care and skill, in accordance with the standards expected of a professional early years sleep and SEND consultant.

14.2 The Services are educational and consultative in nature. They involve providing information, guidance, and recommendations tailored to your Child and family. You remain fully responsible for your parenting decisions, for how you implement any Plan or advice I provide, and for the care of your Child.

14.3 Subject to clause 14.5, my total liability to you under or in connection with the Agreement, whether in contract, tort (including negligence), for breach of statutory duty or otherwise, is limited to the total fees paid by you under the Agreement.

14.4 Subject to clause 14.5, I will not be liable for:

(a) any indirect, consequential, or economic loss;

(b) any loss resulting from your (or any other person’s) failure to follow the guidance I have given, or from decisions you have made outside the scope of my guidance; or

(c) any loss resulting from your failure to seek medical advice where a medical issue is present or reasonably suspected.

14.5 Nothing in these Terms limits or excludes my liability for:

(a) death or personal injury caused by my negligence;

(b) fraud or fraudulent misrepresentation;

(d) any other liability that cannot lawfully be limited or excluded.

14.6 I hold professional indemnity insurance and public liability insurance appropriate to my practice. Details of my insurers are available on request.

14.7 Nothing in these Terms affects your statutory rights as a consumer. For more information about your statutory rights, please visit the Citizens Advice website (www.citizensadvice.org.uk) or contact your local Trading Standards office.

15. Professional standards

15.1 I operate in accordance with the professional commitments set out in my Safer Sleep Commitment, published on my Website. Those commitments include: safer sleep grounding within NHS and Lullaby Trust guidance; not using extinction methods (including cry-it-out or controlled crying); informed consent throughout; operating within my scope of practice; and professional accountability.

15.2 The Safer Sleep Commitment is incorporated into the Agreement by reference. To the extent of any conflict between the Safer Sleep Commitment and these Terms, these Terms prevail.

16. Complaints

16.1 If you are unhappy with any aspect of my Services, please raise it with me first. I want to know if something has gone wrong so I can try to put it right.

16.2 To make a complaint, please contact me by:

(a) email to grace@peacefulpathway.co.uk;

(b) letter to the address in clause 1.1; or

16.3 I will acknowledge your complaint within 30 days of receipt and will investigate it without undue delay. I will keep you informed of progress and communicate the outcome to you in writing.

16.4 In relation to data protection complaints specifically, you have a statutory right under section 164A of the Data Protection Act 2018 (as amended by the Data (Use and Access) Act 2025) to complain directly to me. You also have the right to complain to the Information Commissioner’s Office (www.ico.org.uk) at any time.

17. Termination

17.1 The Agreement runs from formation (in accordance with clause 2) until completion of the engagement window applicable to your Package, or until earlier terminated in accordance with this clause 17.

17.2 I may terminate the Agreement immediately, on written notice to you, if:

(a) you fail to pay any fees due under the Agreement and do not remedy that failure within 14 days of a written reminder;

(b) you materially breach any of your responsibilities under clause 7, and (where the breach is remediable) do not remedy it within 14 days of a written request;

(c) I have a genuine safeguarding concern that makes it inappropriate for me to continue working with your family under clause 11; or

(d) there is a serious breakdown in the professional relationship such that I reasonably consider it not in the interests of your Child or family for the engagement to continue.

17.3 You may terminate the Agreement at any time in writing. The refund arrangements in clauses 5 and 6 will apply.

17.4 Termination of the Agreement does not affect any rights, remedies, or obligations that have accrued before termination, or any provisions that expressly or by implication continue after termination (including confidentiality, intellectual property, liability, and governing law).

18. General provisions

Force majeure

18.1 Neither of us is liable for any failure or delay in performing our obligations under the Agreement to the extent caused by circumstances beyond our reasonable control, including (without limitation) illness, bereavement, extreme weather, power failure, internet outage, or acts of government. Where such circumstances arise, we will each use reasonable efforts to mitigate the impact and, if necessary, agree revised timelines.

Amendments

18.2 I may amend these Terms from time to time. The version applicable to your Agreement is the version in force at the point your Agreement is formed under clause 2. Any subsequent amendments do not apply retrospectively to existing engagements.

Assignment

18.3 Neither of us may transfer any of our rights or obligations under the Agreement to any third party without the other’s prior written consent, except that either party may transfer rights to a professional advisor or insurer for administrative purposes.

Notices

18.4 Any notice given under the Agreement must be in writing and sent by email or by post to the addresses in clause 1.1 (or to any updated address notified by one party to the other in writing).

Third-party rights

18.5 A person who is not a party to the Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms. This does not affect any right or remedy of a third party that exists or is available apart from that Act.

Severability

18.6 If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remainder of the Terms will continue in full force and effect.

Entire agreement

18.7 The Agreement (comprising these Terms, your Booking Confirmation, and any specific written agreement signed by both parties, including the Client Agreement: Safer Sleep Commitment) constitutes the entire agreement between us in relation to its subject matter and supersedes any prior representations, understandings, or agreements.

19. Governing law and jurisdiction

19.1 The Agreement, and any dispute or claim arising out of or in connection with it, is governed by and construed in accordance with the laws of England and Wales.

19.2 The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement. Nothing in this clause 19 prevents you from bringing proceedings in the courts of the part of the United Kingdom in which you reside, if you are a consumer.

Appendix. Model Cancellation Form

You may use this form to exercise your right to cancel during the Cooling-Off Period under clause 5. You are not required to use this form — any clear written statement of your decision to cancel will do.

To: Grace Hall, Peaceful Pathways Consultancy, 24 Skylark Way, Barnham, Bognor Regis, PO22 0FA. Email: grace@peacefulpathway.co.uk

I hereby give notice that I cancel my contract for the following services:

[Description of services / Package booked]

Ordered on: [date]

Client name: [name]

Client address: [address]

Client signature (if paper copy): _____________________

Date: _____________________

Terms and Conditions for Peaceful Pathways Consultancy, prepared for launch. Compliant with UK consumer protection law including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK GDPR, and the Data Protection Act 2018 (as amended by the Data (Use and Access) Act 2025).

Full Terms and Conditions

Peaceful Pathways Consultancy

Peaceful Pathways Consultancy

Specialist Early Years Sleep and SEND Support