Terms and Conditions
Terms — a plain-English summary (full terms and conditions can be found by clicking the button below)
Working with me involves a commercial agreement, and I think it’s worth being clear about what that involves before you book. This page is the plain-English version. The full Terms and Conditions sit beneath, in the standard legal form — but the version below is the one I’d want you to actually read.
Booking and payment
Every engagement begins with a free 30-minute discovery call. No payment is taken at that stage — the discovery call is genuinely free, with no obligation either way.
If we agree to work together after the discovery call, you’ll receive a written agreement to sign and an invoice for payment. Work begins once both are completed. For Foundation Sleep Support, Core Sensory Sleep Support, and all SEND Pathways, payment is made in full at this point. For Complex Sleep & SEND Integration, payment is split into two instalments: 50% at booking, 50% when your plan is delivered.
Cancellations and refunds
I aim to be fair and honest about refunds. Here’s how it works:
• Within 14 days of payment, before any work has begun — full refund. This is your statutory right under UK consumer law, and I honour it without question.
• After work has begun, before your plan is delivered — 50% refund. Work means intake, the Sensory Sleep Diary, profile assessment, or any other substantive activity beyond the initial agreement. By this point I’ve invested significant time, but I haven’t yet delivered the central piece of work.
• After your plan has been delivered — no refunds. At this point the substantive deliverable is in your hands. The remaining support is included in what you’ve paid for and remains available regardless.
A practical note on the 14-day cooling-off period
Because my engagement windows are short, most families need work to begin within 14 days. If you want work to start before the 14-day period ends, you’ll be asked to consent to that in writing — which means waiving the automatic full-refund right. The 50% mid-engagement refund position still applies.
For Complex Sleep & SEND Integration
Once your plan is delivered, both instalments become due in full. The second instalment isn’t contingent on continued engagement — it’s the agreed payment for work already completed and delivered.
Scope and changes
Every engagement has a defined scope, set out in your written agreement and on the relevant tier or pathway page. What’s included is what’s described — I don’t undertake additional work outside that scope as part of the original fee.
If your situation changes partway through, or you realise you need something more substantial than you originally booked, we can talk about it. Sometimes the right answer is a top-up; sometimes it’s a different engagement; sometimes it’s a referral elsewhere. What I won’t do is quietly extend the work without agreement and then present a larger bill later.
Confidentiality and data
Everything you share with me about your child and family is confidential. I won’t discuss your situation with anyone — including settings, professionals, or other families — without your explicit written consent. The one exception is where I have a safeguarding concern about a child’s welfare, in which case I’m required to follow standard safeguarding procedures.
I’m registered with the Information Commissioner’s Office and handle family data in line with UK GDPR. The full detail of how I collect, use, and store information is in the Privacy Policy. The short version: I hold the minimum necessary to do the work, I don’t share it, and I delete it on a defined schedule after our engagement ends.
The full Terms
The legal version of the Terms and Conditions sits below this summary. It covers the same ground in the formal language required for a binding agreement. If there’s any difference between the plain-English summary above and the legal version, the legal version takes precedence — but I’ve tried to make sure the two say the same thing.